Returns & Exchanges

At The Wasabi Company, we strive for the highest quality in our fresh produce and pantry staples; however, if your order does not meet your expectations, we are here to help. Due to the perishable nature of fresh rhizomes and plants, please contact us within 24 hours of delivery to report any issues.

1

Contact Support

Email our customer service team within the eligible return period with your order number and clear photographs of the items you wish to return.

2

Approval & Instructions

Once your request is reviewed, we will provide a return authorization and specific instructions on how to safely package your items to prevent damage.

3

Ship Your Items

Securely pack the goods in their original packaging and send them back to our farm via a tracked courier service to ensure safe arrival.

4

Refund Processing

After we inspect the returned products, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing